Shop Policies

I hold myself highly accountable for what is going on in production and try my best to provide constant updates, so make sure to follow my updates page on Instagram: @passi.updates 

Presale Policy 

Please read the following policy carefully before making your purchase:

• Pin production times may take 1 - 6 months depending on changes and complexity of the pin. By purchasing a pin during a presale, be sure that you agree to the wait time required for the production of the pin.
• During the 5th month, if the pin is still not ready in production, we can also redo the transaction so your purchase has protection for another 6 months via paypal.

• No refunds will be given for presale pins up to 6 months  unless we make exceptions for the situations that will include unexpected major delays  past  the given deadline in production of these pins. Eligibility for a refund also includes if the pin has to be remade , resulting in a notice of added months in production ( I will be sure to announce this in my instagram if it happens).The reason for not giving refunds on presale items is that the funds are used for making the pin, and it is usually out of our control the speed that the manufacturer can currently make specific pins as they are all unique and handmade.

• To speed up production, I always offer a proof of the artwork already done with the manufacturer and have it posted on the website before purchase. This helps speed up the process by 1-2 weeks.

Grading Policy

Because every pin in my Shop is handmade, I do not sell flawless collectible pins. Please refer to this Grading Scale Before purchasing.

I do not grade sides  and backs of the pins but I try to make sure the postings are unbent.

• To avoid confusion/mixing/or sending out packages by mistake, I do not combine Domestic/ International orders after pins have been purchased separately in multiple days. If purchased during the same day with notice before start packaging I will gladly combine it. (Please send an email or DM notifying me on this).
• I do not accept holds of any kind.
• Please try not to combine in hand pins with preorders as this can result in me holding multiple packages and I'm always afraid of mixing inventory due to this.

• Grading: If you have purchased from a presale or an in hand A/B grade pin but received a highly flawed pin, please contact me as soon as possible within 7 days of receiving your pin. I will offer an option for replacement with an additional freebie on my part and ask for the flawed pin to be returned. Another option is to give a refund and have the pin returned.
• Shipping: Once the order says delivered to the address provided, I am not responsible for replacing or refunding the pin. I do however save some extra units in the case the pin gets lost in the mail. You must contact me as soon as possible if this is the case and I will send a replacement. I hold my extra pins for 30 days, if your package gets lost and I do not hear about it past this time I will not be responsible for replacement if I no longer have the pins. I will not be reliable if there was an address change I was not notified in time before shipping the packages.
• In Hand/ Presale Refunds: There will be no refunds or cancellations during in hand or presale drops. All sales are final unless you get a flawed pin and paid for a higher grade.
• Drop Buddies : I will gladly change addresses, and combine orders if you have a drop buddy for a certain drop. Just be sure to message me ASAP and I will have it taken cared of. However, there are no cancellations if your drop buddy also scored the pin as all sales are final.